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KMID : 1002520180120020149
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Korean Journal of Health Service Management
2018 Volume.12 No. 2 p.149 ~ p.162
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Development and Validation of the Hospital's CSR Measurement Tool
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Cho Kyoung-Won
Sagong Mi
Cho Min-Je
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Abstract
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Objectives : This study aimed to develop tools to measure the social responsibility activities of hospitals using ISO 26000 and to verify the validity and reliability of the developed tools. We verified the content and structural validity, as well as the internal consistency of the proposed measurement tool for hospitals’ social responsibility.
Methods : We conducted an online survey on hospitals/ employees from Feb 26 to Mar 12, 2018, and analyzed selected 197 respondents from the survey by removing incomplete responses.
Results : The developed hospitals’ CSR (HSR) measurement tool consists of 36 items with 5 factors: “consumer issues”, “labor practices”, “community involvement & development”, “fair operating practice”, and “environment”. Analysis revealed high reliability with Cronbach’ alpha of 0.981.
Conclusions : It was verified that the developed HSR tool fully reflected hospital characteristics. This tool can be used to diagnose hospitals’ social responsibility and to support strategic decision on social responsibility.
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KEYWORD
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CSR, HSR(Hospital Social Responsibility), Measurement Tool, ISO 26000
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